# FibreHQ
> Secure file intake for Intercom: customers upload documents directly to your storage (Google Drive, S3, Azure) with optional AI summaries and PII detection.

## What FibreHQ does
Fibre enables zero-touch document collection for teams using Intercom. Instead of customers emailing files or uploading to Intercom (with 100 MB limits), they upload directly to your cloud storage via short-lived credentials. Fibre orchestrates the flow but never stores customer documents.

Key capabilities:
- Capture uploads inside Intercom conversations and save to your own storage
- Support for Google Drive, AWS S3, and Azure Blob Storage
- File sizes up to 100 GB per file (no more 100 MB Intercom limits)
- Optional AI features: summarize files, detect and flag PII (account numbers, sort codes, emails, SSNs)
- Built for regulated teams (finance, healthcare) with audit-friendly architecture
- Messenger-first UX embedded directly in Intercom

## Quick links
- Home: https://www.fibrehq.com/
- Pricing: https://www.fibrehq.com/pricing
- Integrations: https://www.fibrehq.com/integrations
- Docs: https://www.fibrehq.com/docs
- Blog: https://www.fibrehq.com/blog
- API/OpenAPI: https://www.fibrehq.com/openapi.json
- Support: paul@traceprompt.com
- Terms: https://www.fibrehq.com/terms
- Privacy: https://www.fibrehq.com/privacy

## How to use in an LLM
To collect files from Intercom customers:
1. Install Fibre app in your Intercom workspace
2. Configure storage destination (Google Drive, S3, or Azure)
3. In any conversation, click the Fibre app to request documents
4. Customer uploads files in Messenger - files go directly to your storage
5. Optionally enable AI summaries or PII detection/redaction

## Core value propositions
- No file size limits (unlike Intercom's 100 MB per file cap)
- Buyer-owned storage (data sovereignty, compliance, zero file persistence on Fibre)
- Seamless UX (embedded in Messenger, no email or FTP workflows)
- AI-powered insights (summaries, PII flags) without storing documents

## Architecture
- Files upload directly from customer browser to your cloud storage using presigned URLs, SAS tokens, or resumable sessions
- Fibre never stores document bodies, only metadata (request ID, file size, checksums, timestamps)
- Event-driven pipeline: storage completion triggers optional AI analysis
- Analysis workers fetch from your storage using short-lived read credentials

## Storage destinations
- AWS S3: multipart uploads with presigned URLs (5 MiB-5 GiB per part, up to 10,000 parts, max 5 TiB per file)
- Azure Blob: block uploads with SAS tokens (up to 50,000 blocks, 4,000 MiB per block)
- Google Drive: resumable upload sessions via Drive API (session URIs valid ~1 week)

## Auth
- OAuth for Google Drive connections
- Service accounts for server-to-server storage access
- Intercom Canvas Kit for embedded UI
- All credentials encrypted with AWS KMS

## Security & Compliance
- End-to-end HTTPS
- At-rest encryption handled by customer's cloud (S3 default encryption, KMS strongly encouraged)
- Presigned URLs and SAS tokens are single-object, single-verb access with short TTL
- Google Drive service accounts scoped to single folder with drive.file scope
- No document bodies stored on Fibre servers
- Complete audit trail: all credential usage, upload sessions, and file access logged

## Rate limits & size
- File size: up to 100 GB per upload
- Large file support via chunked/multipart uploads
- Rate limits: configured per organization

## Examples
- "Request a bank statement from a customer in Intercom and save to Google Drive with AI summary"
- "Upload customer passport scan to S3, detect PII, and flag sensitive data"
- "Collect tax documents in Intercom, store in Azure Blob, redact IBAN/sort code before sharing"

## AI features
- Document summarization: extract key fields and highlights
- PII detection: identify account numbers, sort codes, SSNs, credit cards, emails
- Malware scanning: AWS GuardDuty Malware Protection for S3 customers
- Custom tags and flags for compliance workflows

## Legal
- Terms: https://www.fibrehq.com/terms
- Privacy: https://www.fibrehq.com/privacy