How we built AI that turns document chaos into instant insights
When a customer uploads a 50-page bank statement or a complex insurance claim, your support team shouldn't have to download the file, scan through pages of transactions, and manually note key details. That's busy work. AI can do this in seconds - surfacing what matters while protecting sensitive data.
Published on Sun 13th October, 2025 · 4 min read
The problem: Documents are bottlenecks
Support teams in fintech, insurance, and compliance-heavy industries receive hundreds of documents every week: bank statements, ID verification, proof of address, contracts, and invoices. Each file requires someone to:
- Open the file (often a large PDF)
- Scan for relevant details-account numbers, transaction totals, dates
- Manually copy key information into your system
- Flag issues or missing information
This process is slow, error-prone, and doesn't scale. When volume spikes, backlogs grow and customer wait times stretch into days.
The opportunity: AI that reads documents for you
Fibre's AI-powered summaries solve this by automatically processing uploaded documents the moment they arrive. Instead of opening a 50-page statement, your team sees a structured summary posted directly into the Intercom conversation:
Your team can now triage faster, spot issues immediately, and respond to customers without ever leaving Intercom.
What this unlocks for support teams
Instant triage
Understand document contents in seconds instead of minutes. Prioritize urgent cases without downloading files.
Privacy-first
Names, addresses, and account numbers are automatically redacted before summaries are generated.
Context, not noise
AI extracts key insights-transaction totals, anomalies, document types-so you see what matters.
How it works (without the technical jargon)
When a document is uploaded through Intercom, Fibre:
- Streams the file directly from your storage (Google Drive, S3, Azure)
- Processes the content using AI models (powered by OpenAI and Claude)
- Redacts sensitive information like names, emails, and account numbers
- Generates a structured summary with key details and insights
- Posts the summary as a private note in the Intercom conversation
The entire process happens in memory and takes just seconds. Your document contents are never stored on Fibre's servers, keeping your data secure and compliant with GDPR.
Traditional document review can take 5-10 minutes per file. With AI summaries, that drops to under 30 seconds. For teams processing 100+ documents a week, that's hours saved-time your team can spend actually helping customers instead of reading PDFs.
Real-world use cases
Fintech & banking
Quickly verify income statements, flag unusual transactions, and spot discrepancies in customer-provided financial documents without manual review.
Insurance claims
Auto-summarize policy documents, medical records, and receipts. Surface claim amounts, dates, and missing information instantly.
Identity verification
Extract key details from utility bills, rental agreements, and government IDs while automatically redacting personal information for privacy compliance.
What's next
AI summaries are just the beginning. We're exploring features like:
- Smart categorization: Automatically tag documents by type (invoice, contract, ID, etc.)
- Anomaly detection: Flag suspicious patterns or missing data before your team reviews
- Multi-document analysis: Compare related documents and highlight inconsistencies
- Custom extraction rules: Train AI to extract specific fields your business needs
The goal isn't to replace your support team-it's to give them superpowers. Let AI handle the tedious document reading so your team can focus on solving customer problems.
Ready to try AI-powered document summaries?
Fibre's AI features are available on the Pro plan. Get 300 AI credits per month to process documents automatically.