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Sun 13th October, 2025
How we built AI that turns document chaos into instant insights
How AI summaries transform hours of manual document review into seconds of actionable intelligence—while keeping customer data private.
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Blog
Insights and best practices for modern support teams.
Practical guidance for operations teams who rely on Intercom to onboard, support, and verify customers.
Recent posts
Thu 10th October, 2025
Fibre vs SendSafely: which secure upload solution should you choose?
Compare Fibre and SendSafely for secure file collection in customer support. Learn which solution fits your team's needs better.
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Thu 9th October, 2025
Secure File-Upload Best Practices for Customer Support
Ten proven measures to protect your infrastructure and users when collecting files through chat widgets and web forms.
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Thu 9th October, 2025
Introducing Fibre: Document collection inside Intercom, without the storage headache
Why ops teams are dropping back-and-forth email chains and letting customers upload straight to their own storage.
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